ITEMS PURCHASED ONLINE ARE NOT AVAILABLE FOR PURCHASE OR PICK-UP AT SALON LOCATION.
TERMS & CONDITIONS
Terms of payment are always 100% upfront. We accept all major credit cards. As soon as you place an order online your credit card will be charged. Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you will be required to fill out a credit card authorization form and send supporting documentation before your shipment is released. If this is necessary a representative will contact promptly after your order has been placed.
Business hours are Monday through Friday 11-5pm. You can email us to get the status of your order. Please allow 24 hours for us to respond, We normally ship Monday through Wednesday. Please allow each order time to be processed and shipped which could take 3-4 days. Sale orders will be shipped in the order in which they were received. Sale items may take longer to ship due to volume sales and demand.
Due to the nature of our hair, all Sale Hair Promotions and deals are final. If something is not right with your order, please contact us and inform us of your issue. While we have a strict NO REFUND policy for Sale items at our own discretion we may allow exchange. So please be sure of your purchase before check out. Shipping on sale its can take up to 14 days. If your items becomes out of stock or back ordered we will email you the status of your order.
SHIPPING & DELIVERY
Orders take up to 48-72 business hours to process & verify credit card information before your order is shipped. Please allow 5-7 business days AFTER processing for your order to be received. Upon shipping, you will be notified by e-mail with tracking information. We do not offer overnight shipping in order to ensure credit card information is valid. Any international inquires may contact us via email first.
We ONLY ship to addresses that are the same as the billing address for the credit card used. If your address is "unconfirmed", you will be contacted via email for us to receive a written statement that this is indeed your credit card information, address and that you authorize this purchase. This is to avoid credit card fraud, to ultimately protect our business and our customers.
Orders placed over the weekend will be processed on Monday morning, unless it is a holiday. A signature is required for all of our orders to be delivered. If no one is available at the address, all packages will be returned to your local post office. You must provide valid proof of ID to obtain your package. It is always wise to order far enough in advance to allow for unanticipated delays. We are not responsible for late shipments due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust USPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges.
We suggest that you do not book your hair appointment until your order is received. We are not responsible for any missed appointments.